Retention should follow the reason a record exists. Quantum does not claim a universal deletion interval where the current practice has not approved one.
Project enquiries
Enquiry messages and related email records are kept while reasonably needed to assess and reply, maintain a business record, resolve disputes, or meet applicable obligations. Records should be deleted or archived when no longer needed for those purposes.
AI demo consent records
Demo requests include a submission ID, timestamp, exact disclosure version, checkbox state, phone number, page or market, and the contact details submitted. The record is retained as evidence of the specific requested call and should not be reused as consent for another marketing channel.
Client engagements
Project data retention, backup, log, recording, deletion, return, and offboarding rules are documented in the engagement scope and any applicable DPA. The customer’s legal and security owners approve requirements that are specific to their data and markets.
Deletion requests
To request deletion or ask about a record, email admin@quantumai-solutions.com with enough information to locate it. Quantum may need to retain limited information where required for legal obligations, security, fraud prevention, or dispute records.